FAQS

Q: How do I charge and maintain a battery?
A: Be sure to charge your new battery for 18 hours before first use. Batteries can be severely damaged if they are not fully charged prior to first use. After the initial charge, regular charge is 10-12 hours. During time of storage, charge the battery at least once a month. Doing so will preserve battery life.

Q: How long is the manufacturer warranty policy on my product?
A: It depends on the model of the product. Please refer to the user manual for the limited warranty policy. Most of our products are 90 days from the date purchased.

Q: How do I file a warranty claim on a defective or missing part?
A: Please call our service center at (877) 743-3899. You must be under the warranty period and be able to provide a copy of your purchase receipt either through fax or email.

Q: How do I use a voltage meter?
A: Click here to download instructions (pdf).