FAQS

Q: How do I charge and maintain a battery?
A: Be sure to charge your new battery for 18 hours before first use. Batteries can be severely damaged if they are not fully charged prior to first use. After the initial charge, regular charge is 10-12 hours. During time of storage, charge the battery at least once a month. Doing so will preserve battery life.

Q: How long is the manufacturer warranty policy on my product?
A: It depends on the model of the product. Please refer to the user manual for the limited warranty policy. Most of our products are 90 days from the date purchased.

Q: How do I file a warranty claim on a defective or missing part?
A: Please call our service center at (877) 743-3899. You must be under the warranty period and be able to provide a copy of your purchase receipt either through fax or email.

Q: The light on my vehicle's charger turns green when plugged into the wall outlet, but then turns off as soon as my battery is connected. What does this mean?
A: The green light on the charger does not serve to indicate whether a battery is receiving charge or has been fully charged. The light serves as an indication that there is power in the wall outlet. It is completely normal for the light to turn off as soon as a battery is connected to the charger.

Q: My vehicle is sluggish/not moving/not running as long as it normally does. What could be the issue?
A: An old or deficient battery is likely the reason why your vehicle is not performing the way it should. To be sure that the battery is the reason for the vehicle’s poor performance, we recommend using a voltmeter to conduct a voltage test on your vehicle’s battery. For vehicles with 6V batteries, the reading should be at 6 or above. For vehicles with 12V batteries, the reading should be at 12 or above. The reading should be above 6V and 12V respectively, even when taken under load.

Q: What does it mean to take a battery’s voltage reading “under load”?
A: This means to rev the vehicle’s motor (either by stepping on the pedal or turning the hand throttle) while simultaneously taking the voltage reading.

Q: How do I use a voltage meter?
A: Click here to download instructions (pdf).

WARNING: This product contains one or more chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.